Full-Time System Support Representative
Job Description
Provide technical support, assistance, and maintain hardware/software configuration for certified designated Air Combat Command Mission Planning Environments at Nellis AFB. Under certain circumstances, deploy with assigned units during peacetime and during armed hostilities in theater operations outside of the United States.
Basic Duties
- Support primary by performing updates, upgrades, maintenance, and disposition of mission planning hardware/software
- Analyze software, hardware and system malfunctions, and implement corrective actions
- Deliver technical briefings for users of mission planning systems, software and data (including classified and unclassified source data) as required
- Support unit needs during exercises, daily training, deployments and real-world contingencies. Provide SSR support/expertise as requested by the Mission Planning Systems Support Facilities
*This list is not intended to be all-inclusive and may be expanded to include other duties and responsibilities.
Knowledge, Skills, and Abilities
Education/Experience:
- Bachelor’s degree in Computer Science, Information Systems, Engineering, Business or other related discipline Or Technical School Certificate related to computer systems Or the equivalent military training
- 4 years related experience
- Must acquire a CompTIA Security+ CE or equivalent certification to achieve DoD 8570.01M accreditation within 6 months of hire. Existing qualifying certification preferred
Skills:
- Guidelines (level of supervision required to perform):
- Must be able to work independently but within the framework established by the supervisor, prescribed procedures and practices
- Complexity of tasks/responsibilities
o Identify and analyze important factors and conditions in order to recognize and apply an understanding of interrelations hips, and anticipate customer need
o Decides course of action based on analysis of the subjects and issues related to the assignments and select the appropriate course of action from acceptable alternatives
o Must be able to work independently and with minimal supervision
Knowledge:
- Understanding of and ability to analyze/troubleshoot hardware, software, and Windows operating systems
- Knowledge of networking hardware/software over classified and unclassified government networks
- Understand mission planning system functions and external interfaces to include setup and teardown procedures
Other Requirements
- Must pass drug testing
- U.S. CITIZENSHIP REQUIRED. Must be able to attain and maintain a Top Secret/SCI Government Clearance
- Required travel with notice or on short notice
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. Spiral Solutions and Technologies recognize that an individual with a disability may require an accommodation to enable him/her to successfully perform a job function. Consideration will be given to reasonable accommodations.
EEO/AA/M/F/Vet/Disability Employer
How to Apply
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